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4) Negotiating

When it comes to negotiating, too many people have a mentality of "Do unto others before they do it to you!" This approach is ultimately counterproductive. Negotiating is merely a stage in the building of a long-term relationship.


Negotiating attitudes

Three negotiating styles

Using the "Win-Win" model

Negotiating preparation checklist

Three key ingredients -
beware of the "PIT"

 



Sample slide: "Seven Key Points of Customer Courtesy"